Zeelool Returns & Exchanges: Step-by-Step Guide + Tips to Avoid Fees
Buying glasses online can save you a ton of money — especially with discount codes like BSJ20 — but what happens if your frames don’t fit or your prescription feels off? Don’t worry! Zeelool has a return and exchange process, but it’s important to know the rules so you don’t get hit with surprise fees.
Here’s everything you need to know about Zeelool’s return policy, plus a few tips to make the process as smooth (and cheap) as possible.
🔄 Zeelool Return Policy Overview
- Return Window: You have 30 days from the date you receive your glasses to request a return or exchange.
- Condition: Frames must be in like-new condition — no scratches, damage, or signs of wear.
- Prescription Lenses: If you return glasses with prescription lenses, you’ll usually be refunded for the frames, but not the lenses (they’re custom-made).
📝 Step-by-Step: How to Return Zeelool Glasses
- Log Into Your Account
Go to Zeelool.com and log into your account. - Find Your Order
Click “My Orders,” select the order you want to return, and hit “Request Return.” - Explain the Issue
Choose a reason for the return (wrong size, prescription feels off, etc.) and add notes if necessary. - Wait for Approval
Zeelool will send you a return authorization and instructions. - Ship Your Glasses Back
Pack your glasses securely and use the provided return label (or ship to the address they give you). - Get Your Refund or Exchange
Once your glasses arrive and pass inspection, you’ll receive a refund or your new pair will be shipped out.
💡 Tips to Avoid Fees & Headaches
- Double-Check Your PD: Your pupillary distance (PD) is one of the most common mistakes — measure carefully before ordering to avoid having to send them back.
- Order Frame-Only First: If you’re nervous about the fit, order the frames without lenses. Try them on, then send them back for lens installation later.
- Save the Packaging: Returns are much easier (and safer) if you use the original box and case.
- Contact Customer Service Early: If something feels off, contact Zeelool quickly — they’re much more helpful within the 30-day window.
💸 Pro Tip: Use BSJ20 to Save on Reorders
If you do end up returning your glasses and placing a new order, don’t forget to use promo code BSJ20 for 20% off your replacement pair. It works sitewide — frames, lenses, coatings, and more.
✅ Bottom Line
Zeelool’s return process is straightforward if you follow the steps and act quickly.
Measure carefully, save your packaging, and don’t be afraid to use the exchange option if your first pair isn’t perfect. And with BSJ20, even a reorder won’t break the bank.
❓ Zeelool Returns & Exchanges FAQ
Can I return prescription glasses to Zeelool?
Yes — but you’ll usually only be refunded for the frame cost, not the prescription lenses since they’re custom-made. Exchanges are a great option if your lenses are correct but you just need a different frame style or size.
Do I have to pay return shipping to Zeelool?
Sometimes. Zeelool may offer a prepaid label depending on the reason for your return. If the glasses were defective or made incorrectly, they typically cover the return cost.
How long does a Zeelool refund take?
Refunds usually process within 7–10 business days after your returned glasses are inspected and approved.
Can I exchange my glasses instead of returning them?
Absolutely — in fact, Zeelool encourages exchanges if you just need a different frame or size. This is often the fastest way to get a pair you love.
What if my PD (pupillary distance) was measured wrong?
Contact Zeelool’s customer service as soon as you notice an issue. They may remake your lenses if it was a mistake on their end — and if not, you can reorder with your correct PD using BSJ20 for 20% off.
Can I return sale items or clearance frames?
Some clearance frames may be final sale, so double-check the product page before buying.
What is currently the best Zeelool promo code?
The best Zeelool discount code is BSJ20 for 20% off. Confirmed here.
